Terms & Conditions

Welcome to the Terms & Conditions of alexandracottage.co.uk. Please read through each section carefully before purchasing our products online. By purchasing our products, you are agreeing to the terms & conditions set out below.
This website is owned and operated by alexandracottage.co.uk

1. Product Information
Every effort has been made to accurately display our products with the correct product information and colour, however we cannot guarantee that all monitor display accurate colours of the products when delivered as each monitor display differs.
All sizes and measurements are approximate. We do try to make sure they are as accurate as possible, however we do advise customers to consult any sizing charts if provided on the website. Please note products are subject to availability.

2. Buying/Ordering Products
Ordering products from alexandracottage.co.uk means that you have read and accepted the Terms & Conditions.
To be able to place an order from alexandracottage.co.uk, we require you to register with a few details (see our privacy policy) so that we can confirm your order by sending you an order acknowledgement email. Please note that this email is only to acknowledge that your order has been received, and is not acceptance of your order.

Our acceptance of an order does not take place until the ordered goods have been despatched; at this point the purchase contract will be made. We reserve the right to refuse an order. Non-acceptance of an order may result from the product ordered being unavailable from stock, our inability to obtain authorisation of payment or the identification of an error within the product information including price or promotion. If there are any problems with your order we shall endeavour to contact you.

3. Returns/Cancelling an Order
In the unlikely event that a product isn’t quite right and you are not fully satisfied with your purchase, please send it back to us within 14 days. We cannot cover return postage cost and recommend you obtain proof of postage from the Post Office, in case a parcel doesn’t reach us. We are happy to refund if the product is returned in perfect condition and where possible still with original packaging and tags. Details of where to return your items are in the contact us page.
If an item you receive is damaged or faulty, we will cover your return postage and arrange either a refund or replacement. This must be done within 14 days of receipt of items. Before postage is paid for we will require photo evidence of the damage/fault; details of where to send this are in the contact us page.
Please Note: Customers who return items will incur a 3.5% paypal refund fee. However, in instances where goods are being returned as faulty or non-functioning, this charge will not apply.
Your Right To Cancel
You may cancel your order for items as per our terms above, once it has been accepted by us up to the point of dispatch. If you do cancel within this time, any payments you have made will be fully refunded within 30 days.

4. Delivery
We aim to despatch within 2 working days from the receipt of your order. We deliver to the address given at checkout, and cannot be held responsible if the address is inputted incorrectly.

5. Pricing Policy
Within our pricing policy all prices are subject to change without notice. The total amount payable will be shown when the customer reaches the checkout stage of purchasing online, where the product price and delivery change is shown.

6. Offers & Promotions
alexandracottage.co.uk reserves the rights to modify, alter, terminate or discontinue such promotions at any time for any reason whatsoever without notice.

7. Payment
There is also no need to reach for your credit card, you can shop safely and securely using your PayPal account. Just click the PayPal button during checkout.
We also allow promotional vouchers to be redeemed when purchasing products online. Please note you can only use one promotion at a time.

8. User Feedback
You can give feedback to alexandracottage.co.uk about why you have returned an item. By doing this it helps us to further develop the product and help avoid any future problems.

9. Ownership of Rights
You acknowledge and agree that copyright, trademarks and all other intellectual property, in all content supplied as part of this website are owned by or licensed to alexandracottage.co.uk. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of alexandracottage.co.uk. You agree not to copy, display, distribute, reproduce, modify or re-post anything on this website.

10. Privacy
alexandracottage.co.uk respect customers’ privacy and we therefore take our responsibilities to protect it very seriously. We never provide any information to any third parties. And we can assure that our website is SSL secure.

11. Gift Certificates

Gift certificates can only be used in one transaction. Gift certificates must be used by the expiry date stated on the gift certificate. Refunded items purchased with a gift certificate will be issued as an Alexandra Cottage coupon code to the same value of the refunded item.